Refund policy

Last updated: 2026-06-16

If you ordered from us as a consumer, this page sums up how returns and refunds work. The full conditions are set out in our General Terms and Conditions of Sale.

Professional customers placing orders in the course of their business activity should refer to Article 13 of their dedicated General Terms and Conditions of Sale (B2B).

Returning an order within 14 days

You have 14 calendar days from the day you receive your order to return any item for a full refund — no reason needed. If your order arrives in several parcels, the 14 days start from the day you get the last one.

To start a return, simply email us at support@leligne.com with your order number. We’ll reply within three working days with the return address and a few practical tips.

Please send the item back unused, unwashed, and in its original packaging to ensure a full refund. We may reduce the refund in clear cases of damage from misuse.

You choose the carrier you prefer for the return; we just recommend a tracked service so you know the parcel reaches us. The return shipping is the only cost on your side.

Your refund covers the full amount you paid us, and we issue it to the same payment method you used. We’ll process it within 14 days of receiving the parcel back — or earlier, as soon as you can show us it’s on its way.

If something is wrong with your order

You benefit from the legal guarantee of conformity for at least two years from delivery (Directive (EU) 2019/771). If you live in Portugal, the guarantee currently runs for three years.

To report an issue, email support@leligne.com with your order number, a short description, and a few photographs of the problem. The photographs help us help you quickly.

If the issue is confirmed, you can choose between replacement and refund — repair and a partial refund are also possible under applicable law. All shipping costs are on us.

A quick word on natural variations: our products are handmade using natural materials. Small differences in linen colour, weave, pattern alignment and surface texture are part of the character of natural linen and what makes each product unique.