Frequently asked questions
Products
Can I use my cushions outdoors?
All our products are made from natural materials intended for indoor use. Leaving cushions outdoors may lead to colour fading over time.
How should I wash my products?
Each product has an internal label detailing the washing instructions. To make them easy to care for, all our products are machine washable at a maximum temperature of 30°C on a gentle spin cycle and can be ironed at a maximum temperature of 110°C. Tumble drying is not recommended.
Are the colours of the cushions on the website representative of the actual colours?
The pictures on the website have been edited to match the colours of the products as closely as possible. However, the colours in the pictures will differ depending on the screen used by each visitor. The exclusive use of natural components in our products also means that the colour of the materials may slightly vary depending on the production batch.
Orders
My product is no longer available. Can I still order it?
We regularly renew our stock to meet demand. If your favourite item is no longer available, please do not hesitate to contact us via contact@leligne.com. We will do our best to meet your needs.
How can I change my order?
Once payment has been made, it is no longer possible to change your order. However, please contact us as soon as possible via support@leligne.com to let us know what adjustments you would like to make. If the order has not already been shipped, we will do our best to accommodate you.
Shipping and delivery
Where do you ship?
We currently ship to France, Belgium, and Portugal. We're planning to extend delivery to more destinations soon. If you live elsewhere and would like us to let you know when we reach your country, drop us a line at support@leligne.com.
What are the delivery costs and times?
Delivery is free of charge, with no minimum order. Allow 5 to 8 working days from order to delivery.
Returns
My product has slight imperfections. Is this normal?
Our products are handmade using natural materials. As a result, slight variations in the material or printing render each product unique.
Can I return my product and receive an exchange or refund?
Of course, we allow returns within 14 days of purchase for products bought on the website, provided they are in their original condition (unused, unwashed and with all labels attached). Please visit our return and refund policy for more information.
Professionals
I am a professional or I represent a store and I would like to collaborate with you. How can I do this?
We are always pleased to establish new collaborations. Please send us an email to pro@leligne.com.